Privacy Policy
Privacy Policy
(For TGB Website, Mobile Banking and Internet Banking)
Division : IT Division
Privacy Policy
Privacy Policy
Privacy Commitment
Tripura Gramin Bank recognizes your need for privacy and security as you visit our website. By maintaining
our commitment to your privacy, we at Tripura Gramin Bank will ensure that we respect the inherent trust
that you place in us.
Privacy Notice
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online
information practices and the choices you can make about the way your information is collected and used.
To make this notice easy to find, we make it available on our home page and at every point where
personally identifiable information may be requested.
This notice applies to all information collected from or submitted to the BANK website.
Definitions
In this document the following words and phrases have the meaning set opposite them unless the context
indicates otherwise:
BANK refers to Tripura Gramin Bank, its successors and assigns, a body corporate constituted in India and
having its Head Office at Abhoynagar, Agartala, Tripura, India.
WEBSITE means website of the Bank
USER refers to a customer of the BANK authorized to use Internet Banking Services by using or accessing
Internet.
PERSONAL INFORMATION refers to the information about the USER obtained in connection with the
Internet Banking Service.
PRIVACY POLICY refers to privacy commitment of the BANK via-a-vis its Internet Banking Services as
specified in this document.
Who is Covered by This Policy?
All users who visit the website and provide information to the BANK online are covered under this Policy.
Information Covered by This Policy
This Policy seeks to cover personal information of the Users provided to BANK online as also any
information collected by the bank server from the user’s browser.
The Information We Collect
BANK respects the privacy and security of its users. Our goal is to provide you with banking services that
are most relevant and helpful to you. In order to achieve this goal, we sometimes collect information
during your visits to understand what differentiates you from each of our millions of other users.
Privacy Policy
The personal information you provide to us when using our website will be kept confidential and used to
support your customer relationship with BANK. It also may be used to notify you of special offers, updated
information and new products and services from the BANK.
We do not use cookies on our web site. A cookie is a data file that certain Web sites write to your
computer's hard drive when you visit such sites. A cookie file can contain information such as a user
identification code that the site uses to track the pages you have visited and use the information
commercially.
BANK will limit the collection and use of user information only on a need-to-know basis to deliver better
products and/or service to the users.
Why We Collect Information?
BANK collects your personal information to carry out and administer its services to you. Without such
information the Bank may be unable to establish or continue banking facilities or provide banking services
over Internet.
The Information we collect helps us in meeting the disclosure requirements of any law binding on the
Bank or any of its branches and further to fulfill any other purposes relating thereto.
BANK endeavors to safeguard and ensure the security of the information provided by the Customer.
How We Use Information?
BANK does track certain information about the visits to our website. We compile statistics that show the
numbers and frequency of users to our website and its individual pages. These aggregated statistics are
used internally to improve the web site content and services in general.
We will communicate with users via email or other online/offline delivery devices only if the customer
agrees to receive those communications. Customers, who believe that they are receiving our
communications in error or no longer desire to receive them, should inform us and we will remove that
customer’s name from our mailing lists.
How We Protect Your Information?
BANK adopts strict standards of security and confidentiality in maintaining personal information of users.
We permit only authorized employees or individuals, who have been trained in proper handling of user
information, to have access to your information.
BANK endeavours to safeguard and ensure the security of the information provided by the user.
Information provided by you on BANK’s web site is encrypted or scrambled in order to secure information.
BANK uses 128-bit encryption, for the transmission of the information, which is currently the permitted
level of encryption in India. When the information provided by the users is not transmitted through this
encryption, the users' system (if configured accordingly) will display an appropriate message ensuring the
best level of secrecy for the users' information. When a user provides sensitive information such as user
ids, passwords etc. it will be automatically converted into codes before being securely dispatched over
the Internet.
You are requested to cooperate with BANK in order to ensure the security of the personal information,
and it is recommended that the you should follow the security procedures/ guidelines/tips available of
BANK’s website from time-to-time. Further, you are advised that you should choose your passwords
carefully such that no unauthorized access is made by a third party. You must choose a password which
Privacy Policy
shall be at least 6 characters long and shall consist of a mix of alphabets, numbers and special characters,
like !, @, #, $ etc., which must not relate to any readily accessible personal data such as your name,
address, telephone number, vehicle number, driver license etc. or easily guessable combination of letters
and / or numbers commit the user-id and password to memory and not record them in a written or
electronic form not let any unauthorized person have access to his computer or leave the computer
unattended while using Internet Banking Services. If you think your User ID and/or password has been
disclosed or compromised to a third party, is lost or stolen and unauthorized transactions may have been
conducted, you are responsible to inform us immediately.
BANK will take all appropriate steps to keep your personal information confidential. The steps include:
only work related limited access to user information databases, communicating this policy statement to
all BANK employees and/or individuals engaged in management and operations of Internet Banking
Service(s) and establishing and enforcing strict disciplinary processes for violating this statement.
BANK use firewalls, Intrusion prevention system (IPS) and routers to create a "doorway" between the
Internet and our internal computer network. This doorway restricts access to our internal computer
network. Data transmissions that are sent through our firewall and routers to our internal computer
network are subject to verification by the firewalls and routers. We are able, thus, to control the data
transmissions that gain access to our internal computer network.
Whenever we hire other organizations to provide support services, we will require them to conform to
our privacy standards.
The privacy and protection of your personal information is vitally important to us. Unfortunately, no data
transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to
protect your personal information, we at BANK cannot ensure or warrant the security of any information
you transmit to us. You transmit all such information at your own risk. However, once we receive your
transmission, we make our best effort to ensure its security on our systems.
BANK will not willfully disclose any personal information about its users to any third party without first
receiving that user’s consent. BANK may disclose personal information when we believe in good faith that
the law requires it or to protect the rights, property or interests of BANK.
BANK is strongly committed to protecting the privacy of its users and has taken all necessary and
reasonable measures to protect the confidentiality of the user’s personal information and its transmission
through the Internet or world wide web and it shall not be held liable for disclosure of the confidential
information when in accordance with this Privacy Policy or in terms of the agreements, if any, with the
users.
BANK pledges its intention fully to meet and comply with the requirements of applicable data protection
/ privacy laws and guidelines in India.
With Whom We May Share Information
Information held by the Bank relating to a customer will be kept confidential but the Bank may provide or
share such information in following cases and/or circumstances:
To conform to legal requirements or comply with legal process.
To protect and defend BANK’s or its Affiliates' rights, interests or property.
To enforce the terms and conditions of the products and/or services.
Privacy Policy
To act to protect the interests of BANK, its Affiliates, or its members, constituents or of other
persons.
To any agent, contractor or third party service provider who provides administrative,
telecommunications, computer, payment or securities clearing, credit bureaus or other services to
the BANK in connection with the operation of its business.
To any other person under a duty of confidentiality to the BANK including a group company of the
BANK which has undertaken to keep such information confidential.
The customer hereby grants his consent to the BANK to use, disclosure or sharing of this aforesaid
information at the discretion of the BANK and shall not hold BANK liable for such use, disclosure or sharing
of information.
Third Party Websites
Please note that this Privacy Statement does not extend to third party sites linked to this website.
How to Contact BANK?
If you have any questions about this Privacy Statement you can send us an email at:
hodit@tripuragraminbank.co.in or contact us at the following address:
IT Division,
Tripura Gramin Bank,
Head Office: Abhoynagar, Agartala, Tripura, India.
How We Handle E-mail?
If, however, you choose to contact us via e-mail, please keep in mind that your e-mail address, and any
other information your e-mail header shows about you, such as your name or organization, will be
revealed to us in the e-mail. We commit, however, that when you communicate with us via e-mail, we
will use that information only to respond to the inquiry and provide accurate information to any questions.
Your e-mail address will not be sold, nor will it be shared with any third parties. We request you not to
send your personal as well as account details or information via e-mail.
Amendments
Privacy policy is subject to change periodically. BANK reserves the right to modify sections of this Privacy
Statement at any time. Please check this statement from time to time for any changes.
